The hottest XCMG hoisting machinery seizes the hig

XCMG lifting machinery: seize the highland of the post market of construction machinery

XCMG lifting machinery: seize the highland of the post market of construction machinery

China Construction machinery information

Guide: the post market has always been a topic that cannot be bypassed by the construction machinery industry. Foreign construction machinery, automobile, aircraft and other fields have developed to a certain scale. Under the situation of continuous downturn in the industry, China's post market is also expected to have more hope. In 2014, XCMG hoisting machinery business department thoroughly implemented Wang Min's

the post market has always been a topic that cannot be bypassed by the construction machinery industry. Foreign construction machinery, automobile, aircraft and other fields have developed to a certain scale. Under the condition of continuous downturn in the industry, China's post market is also expected to have more hope. In 2014, XCMG hoisting machinery division thoroughly implemented the guiding ideology of "three more focuses" of chairman Wang Min, actively expanded the blue ocean field of construction machinery, and comprehensively refined the post market construction of products in the fields of after-sales service, spare parts sales, used cars and remanufacture

considerate service creates a competitive weapon

recently, Wuhan customers guoxudong and Guan Huiling presented a banner to the crawler crane Wuhan Representative Office of XCMG lifting machinery division - "exquisite technology and timely service", which is a praise for the high-quality service of XCMG employees, but also a satisfactory praise for the product service of XCMG lifting machinery division. With a strong professional service platform and the efforts of more than 300 professional service engineers across the country, XCMG hoisting machinery division warms and moves every XCMG user with practical actions. Since December 2013, XCMG hoisting machinery has received dozens of thank-you letters and brocade flags from users in just two months. A golden flag on one side expresses a grateful mood and tells a touching story. While paying attention to personnel training, XCMG hoisting machinery division has also successively launched service actions such as crane value enhancement project and six brand value-added plans for crane experts, deepened the layout of service spare parts network, optimized CRM, GPS IOT platform, virtual simulation training and other systems, realized efficient and innovative management of customer service business, and led the service of the whole industry to a higher level. "Our service should change from 'on call' to 'active', actively treat 'not sick' for customers, and eliminate faults in the bud." Said Li Xiuan, deputy general manager of customer service center of XCMG lifting machinery division

strengthen spare parts management

in 2013, when the hoisting machinery division was established, the spare parts of XCMG crawler crane and XCMG tower crane were integrated into the warehousing and logistics center and overseas spare parts center of the division. On the basis of revising and improving relevant systems and processes and classifying all spare parts into ABCD categories, unified asset management and resource sharing were realized to ensure the timeliness of spare parts delivery and the integrity of assets. On the other hand, XCMG lifting machinery continued to strengthen the construction of spare parts suppliers and logistics, spare parts network and functional mechanism, comprehensively, intensively and firmly grasp the spare parts management ability. On the basis of the original warehousing and logistics center and provincial spare parts center, XCMG further refined the network layout and carried out the plan of sinking service personnel spare parts points. At present, more than 30 spare parts points have been sunk